You pay your cook directly when you pick up your order — cash, bank transfer, whatever you two agree on. DishNear doesn't sit between that payment; we're the platform that helps you find each other, not a payment processor.

Once you've picked up your order and confirmed you've received it, you can rate each dish. Your rating helps other customers choose with confidence — and helps good cooks stand out.

Start with the in-app chat for that order — most things get sorted out directly with your cook. If it's a genuine food safety concern, or the conversation isn't resolving it, use the Report option in that same chat, or email us directly. Food safety reports get priority attention.

Yes — what happens next depends on where your order's at (not yet confirmed, already confirmed, etc.), and the app will walk you through the right option at the time. If a cook needs to cancel on their end, you'll be shown how that gets resolved too.

Open the chat for the relevant order, tap Report in the top corner, and pick a reason. We review every report that comes through — it's a good way to flag anything, even after an order's already closed.