You pay your cook directly when you pick up your order — cash, bank transfer, whatever you two agree on. DishNear doesn't sit between that payment; we're the platform that helps you find each other, not a payment processor.

Once you've picked up your order and confirmed you've received it, you can rate each dish. Your rating helps other customers choose with confidence — and helps good cooks stand out.

Start with the in-app chat for that order — most things get sorted out directly with your cook. If it's a genuine food safety concern, or the conversation isn't resolving it, use the Report and block option in that same chat, or email us directly. Food safety reports get priority attention.

Yes — what happens next depends on where your order's at (not yet confirmed, already confirmed, etc.), and the app will walk you through the right option at the time. If a cook needs to cancel on their end, you'll be shown how that gets resolved too.

To report someone or something said in a chat, open the chat for the relevant order, tap Report and block in the top corner, and pick a reason. Reporting from a chat also blocks that person, so you won't be able to message each other afterwards.

To report a dish or a cook profile, tap the red flag icon in the top right of the dish or profile screen and pick a reason.

We review every report that comes through — it's a good way to flag anything, even after an order's already closed. We act on reports of objectionable content or abusive users within 24 hours of receiving them: we review the report and take action, which can include removing the content and disabling the account responsible.